Clients are seen by appointment only. Appointments are scheduled online through the Schedule Now menu option on the website. New clients must schedule a New Client service online so that appropriate forms can be filled out. I do not schedule appointments by phone or email. ALL appointment scheduling is done through the online system.

Appointments can be canceled and rescheduled online by clicking the link in your appointment confirmation and reminder emails. While at least 24-hours notice is preferred, you can cancel up to 16 hours before your scheduled appointment. There is no charge for canceled appointments as long as the cancellation is completed at least 16 hours before the appointment. If you are unable to cancel the appointment yourself, please text 314-501-0241 to request the cancellation.

No-show appointments and late cancellations: 1st occurrence half the scheduled appointment fee is charged. All no-shows and late cancellations after the first occurrence are charged the full fee for the scheduled appointment and risk losing the ability to schedule any future appointments with Balanced Body Wellness.

The best time to arrive is about 5-10 minutes prior to the start time of your appointment. This allows time for greetings and going over what you need from your time with me. I may still be with another client if you arrive earlier than 10 minutes before your appointment time. If you arrive early and the door is locked, you can sit in the chair outside the door until I am ready for you. If you arrive late for your appointment, it will still end at the scheduled time and still be charged the fee for the originally scheduled length of time.

Payments accepted include debit/credit cards, cash (exact change), Tap-to-Pay, Venmo and Cash App.

Payments can be made online when scheduling the appointment, in person with me at the time of the appointment or via the online portal through the link in your appointment confirmation and reminder emails. Credit/debit card and Tap-to-Pay payments are processed securely via Stripe.

For Venmo payments, the business account is @bbodywell and my personal account is @deburrito. My Cash App user name is $deburritoH.

Gratuity is never required or expected. I do not ask for it at payment time but I will accept if you choose to add it. If you would like to add anything to the amount due, let me know before I process your payment and you will have the option to add a custom amount.

While most assume clothing needs to be removed for massage therapy services, that is not always the case. If you are uncomfortable removing clothing, there are many methods that can still be used to relieve muscle tension and improve your mobility while still remaining fully clothed and lying on the massage table. For fully-clothed sessions, a shorter time of up to 45 minutes is usually best. For longer massage sessions and modalities that require direct contact with the skin (myofascial release, lymphatic drainage, cupping and muscle scraping), removing clothing to your comfort level so that I can have direct contact with the skin in the areas to receive treatment is necessary. Private areas and areas not being addressed will be covered with a clean sheet and blanket to ensure your modesty and comfort. All undressing and dressing is always done in privacy.